How to Get Your ESO Account Unbanned: Steps to Appeal

ESO (Elder Scrolls Online) is one of the few MMORPGs that continues to thrive & remain relevant even in an era when many older and newer MMORPGs are shutting down. Just recently, shutdown of WildStar was announced, highlighting how challenging it can be for online games to maintain their player base. However, if you find yourself in a situation where you need to get your ESO account unbanned, it’s important to know you’re not alone.

ESO has strict rules that can result in bans for a variety of reasons, just like many other well-known MMORPGs. When gamers use bots or cheat, or even when other players report them in large numbers, they risk being banned. False positives, in which a player is incorrectly flagged, can occasionally even lead to suspensions. In ESO, for instance, players have been warned, suspended, or banned permanently for infractions as trivial as flinging mud at other players—yes, that is a real thing!

Given unpredictable nature of bans in ESO, we’ve put together a helpful guide on how to submit appeal for getting your ESO account unbanned. Whether your ban was justified or a misunderstanding, following right steps can help you regain access to your account and continue your adventures in Tamriel.

Reasons Your ESO Account Might Get Suspended

Several factors can lead to suspension of your ESO account. Understanding these reasons can help you appeal your suspension or get your account unbanned more easily.

Here are some common reasons for account suspension:

1. Illegal Content: Posting or sharing illegal content is prohibited. This includes any illegal behavior in the real world like violence or harassment whether in-game or on related platforms like forums.
2. Inappropriate Names and Avatars: Creating a username, avatar or profile that is discriminatory, hateful, or sexually graphic can lead to suspension.
3. Promotion of Self-Harm: Using a name or persona that glorifies self-harm or makes light of disabilities is not allowed.
4. Affiliation with Hate Groups: Expressing support for hate groups or using offensive affiliations can result in suspension.
5. Discriminatory Remarks: Making negative comments about protected categories like race, gender or sexual orientation, can lead to disciplinary action.
6. Impersonation: Creating names or accounts that impersonate other players or ZeniMax employees is against rules.
7. Harassment: Threatening, humiliating or shaming other users or staff members is strictly prohibited.
8. Name Shaming: Calling out individuals or groups by name to shame them publicly is not acceptable.
9. Offensive Content: Using derogatory terms or creating content that disrespects important religious figures or historical sites can lead to suspension.
10. Spreading Misinformation: Participating in conspiracy theories or sharing false information is not tolerated.
11. Masked Inappropriate Language: Trying to disguise inappropriate words or phrases with misspellings or homonyms can result in disciplinary action.
12. Hate Speech: Using hate speech at any time is grounds for suspension.
13. Fraudulent Behavior: Attempting to deceive, trick, or defraud other users or ZeniMax staff is strictly prohibited.
14. Scams: Engaging in scams or impersonating others to gain personal benefit is not allowed.
15. Disruption: Using vulgar language or disruptive behavior in forums or chat rooms is against rules.
16. Spamming: Flooding chat messages or spamming forums can lead to suspension.
17. Advertising: Promoting other games or services for financial gain on ZeniMax platforms is not allowed.
18. Disregarding Staff Requests: Ignoring or countering requests from ZeniMax staff can result in disciplinary action. Misusing in-game support or falsely reporting staff members is also prohibited.

ESO follows the ZeniMax code of conduct and any violation can lead to appropriate actions including termination of your account.

How to Get Your (Elder Scrolls Online) ESO Account Unbanned

1. Visit the ESO Help Center: Go to the official ESO help page.
2. Submit a Ticket: Scroll to bottom and click on “Submit a Ticket.”
3. Log In: Sign in to your ESO account.
4. Access the Unban Form: If you’re not redirected to unban appeal form, click “Submit a Ticket” again.
5. Select Your Platform: On “Web Assistant” page, choose your platform (e.g., Windows) and click “Next.”
6. Choose Categories:
   • Under “Select a Category,” pick Account.
   • Under “Select a Sub-category,” choose I have an account recovery issue.
   • For “Select an Issue,” pick Appeal Suspension / Ban.
7. Go to Account Recovery: Follow Account Recovery page.
8. Fill in Your Details:
   • Enter the email address associated with your banned account.
   • Input your ESO UserID, Gamertag or PSN ID.
   • Choose your platform (e.g., PC).
   • Under “Issue Type,” select Suspended / Compromised.
   • Select a verification method and provide the correct answer.
9. Describe Your Problem: In “Describe your problem in detail” section, explain your appeal in up to 500 characters. You can also use professional unban service if needed.
10. Attach Documents: If you have any relevant documents, attach them (this is optional).
11. Submit Your Appeal: Once everything is filled out, click “Submit” button. If you get automated response, reply to that email with your appeal details again.

This process will ensure that your appeal reaches real ESO Customer Support representative for review.

• Flyff Unban Appeal Guide: Get Back in the Game
• Getting Unbanned in Astellia: How To Appeal Successfully
• How to Appeal a Crucible Ban: Tips for a Winning Appeal

Whether your account was banned for something minor like throwing mud at other players or for a more serious issue, we hope this guide helps you recover your ESO account!

FAQ

What can get you banned in ESO?

Common reasons for bans include:

• Cheating: Using bots, scripts or macros.
• Toxicity: Harassing or abusive behavior.
• Account Sharing: Letting others use your account.
• Real Money Trading (RMT): Buying or selling in-game items for real money.
• Payment Issues: Problems with your payment.
• Exploiting Glitches: Taking advantage of game bugs.

How long do ESO bans last?

Bans are usually permanent unless your email says it’s a temporary suspension. To lift permanent ban, you’ll need to appeal.

Can you get unbanned from Elder Scrolls Online?

Yes, in some cases. However, bans for threats or slurs are rarely removed and previous suspensions may lower your chances.

Can I make a new ESO account if I’m banned?

Yes, you can. ESO doesn’t use hardware bans so as long as you follow rules, you should be able to play on a new account.